General Questions about Public Good

Guides

• Implementation

Questions

• ★ What is this charge on my credit card?
• I forgot my password. How do I reset it?
• How are nonprofits selected for cause pages?
• Why does Public Good work with DonateWell?
• Web Browser Support
• How does PublicGood.com keep my information secure?

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For Organizations and Nonprofits on Public Good

General Questions

• How do I become an administrator of my organization’s page?
• How does my organization get started?
• My organization is not a 501(c)3. Can I still use Public Good?
• What if my organization stops using Public Good?

Managing Donations to your Organization

• What are fees on donations?
• How and when will my organization receive our donations?
• What donor information will I receive and how will I receive it?
• What is fiscal sponsorship and how do I use it with Public Good?

Creating and Managing an Organization Page

• Where do I find my Account and Routing numbers?
• How do I invite my team member and manage their permissions?
• How do I add a video to my profile?
• How do I customize my organization's Public Good page?
• How do I create a campaign page for my organization?
• How do I embed a payment form or donate button on my website?

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For Donors and Supporters on Public Good

Questions

• How do I notify someone that I made a donation in their honor?
• What are the fees on my donation?
• How do I change my recurring donation?
• How do I update my default credit card?
• How do I update my profile picture?
• Where are my tax receipts?